[1]
A. SHAJI, A. P, A. K. THOMAS, A. R. SHAJI, and G. GEORGE, “Assessing Inland Waterway Service Quality Using SERVQUAL and IPA Analysis”, IJERA, vol. 6, no. 1, pp. 280–287, May 2026, Accessed: May 29, 2026. [Online]. Available: https://ijera.in/index.php/IJERA/article/view/354