SHAJI, ASHNA, ABHIRAMI P, AKSA K THOMAS, AMINA R SHAJI, and GEEVA GEORGE. “Assessing Inland Waterway Service Quality Using SERVQUAL and IPA Analysis”. International Journal on Emerging Research Areas 6, no. 1 (May 29, 2026): 280–287. Accessed May 29, 2026. https://ijera.in/index.php/IJERA/article/view/354.